January 2020

Advancing Frontline Employees of Color: Innovating for Competitive Advantage in America's Frontline Workforce

Overview

Advancing Frontline Employees of Color: Innovating for Competitive Advantage in America's Frontline Workforce is a resource and call to action for employers to support the advancement of frontline employees of color. The information in the report can also be a useful tool for those advocating for opportunity for all. The report reveals how companies that are successful in advancing racial equity go beyond traditional diversity and inclusion efforts by shifting their management and HR practices and transforming their company cultures. These companies implement evidence-based practices and policies that fall under three strategic opportunity areas: 1) building internal capacity for an inclusive, understanding, and adaptive culture; 2) strengthening management and HR systems, policies, and practices; and 3) intentionally investing in the development of frontline employees of color.

Download Advancing Frontline Employees of Color Executive Summary