This webinar provides an outline of the qualities needed for successful co-op startups. The speakers focus on accountability, structure and the importance of communication.

This webinar describes how to build and maintain a shared vision for the future within the co-op leadership group and sustain broad communication. Conceptual examples are provided.

This webinar outlines the appropriate steps to professionally handle complaints from customers, staff, or others. The speaker explains how to evaluate and take action in various scenarios.

NCB Capital Impact (Capital Impact) finances healthy-food retail establishments, lending to dozens of independent grocers and natural food cooperatives throughout the country. This article highlights the work of the organization including their success and challenges.

Part of a series of webinars geared towards General Managers, this one focuses on effective communication with a Board. The speaker provides tools and tips for implementing effective board logistical support.

An archive of webinars created by CDS Consulting Co-op. They are outlined according to topic: Organizing, Feasibility and Planning, and Implementation.

This webinar is about preliminary store design. It covers how and when to work with a store designer, discusses preliminary design and its importance and what store equipment is needed and the cost.

This webinar discusses a cooperative’s economic relationship with member owners, the role, challenges, and types of equity in a cooperative and member benefit options and why patronage refunds are beneficial for the co-op and the members.

This webinar covers the basics of branding beyond just your store's logo, what is meant by "target market" and why it is important to reach multiple segments

This webinar discusses market studies including when they are needed, how to understand the results and what characteristics to look for when selecting a specific site for a new co-op store.